Mission, Vision & Strategy
What we set out to do, where we intend to go, and the values our team is held to every day.
A resort hotel at the heart of Ankole
Occazia Hotel is one of the most recognisable resort hotels in Mbarara. Our rooms are first-class, with breathtaking views over the city, and our service is built on the kind of hospitality people remember long after they have gone home.
Everything below — what we are committed to, where we are headed, and the values we hold each other to — exists to keep that promise consistent for every guest who walks through the door.
Mission & Vision
Mission
We are committed to offering the best hospitality services — the kind that leave an unforgettable impression in the minds and hearts of our guests, our colleagues and our shareholders.
Vision
To be our guests’ first choice, through unmatched customer service.
The values we work by
Seven commitments that shape how our team greets, serves and looks after everyone who stays with us.
A warm, sincere greeting
Every guest is met properly, by name where we can, from the moment they arrive.
Excellence in service
We hold our hospitality to a high standard and do not settle for close enough.
Integrity & respect
Honest dealing and genuine respect towards all our guests, at all times.
Teamwork
We work as one team, organised around what our guests actually need.
The best way to judge us is to stay with us.
Rooms from UGX 80,000 a night, breakfast included, in Nyamitanga.